So whats in the box...Each Wonky Mobile sold on RueZone comes with the following:
- FREE USB Charging Cable
- FREE SIM Ejecting Tool
- FREE Cleaning Cloth to keep your device sparkling
- FREE Up to 1 Months Warranty for peace of mind
Description
RueZone offer a cancellation period of 30 days from the date your order is placed. If you change your mind about a device you have purchased, you may return it to us and we will offer you a full refund, provided the phone is returned in the condition it was received in, with all accessories included.
We cannot provide refunds for devices that have been physically damaged or have accounts or locks active on them.
If your device develops a fault outside of the 30 day cancellation period, RueZone offers a warranty with every handset we sell, to give you extra peace of mind in your purchase. The level of warranty is specific to the grade purchased:
We will repair or replace any device fault that develops as a result of faulty parts or poor workmanship.
Please note, we do not offer refunds on any device outside of the 30 day cancellation period.
What is covered:
- Technical Defects
- Faults caused by poor workmanship or materials
- Faults caused by faulty parts
What is not covered:
- Customer Damage (Including accidental)
- Damage to screens, fascias and surrounds (inc. fading and discolouration)
- Water/Liquid damage
- Issues caused by third-party software
- Issues caused by unlocking your device
- Any components added since the item was originally sold to you
- Any fault mentioned in the listing
What Voids your Warranty:
- Any physical damage that occurs to the phone while in your possession
- If your phone has been opened, including work or modifications carried out by a third-party
- If your phone is returned with an Apple iCloud or Screen Lock active
RueZone accepts no responsibility for damage which occurred when attempting to network unlock a device if it was sold to you locked to a network. We reserve the right to repair or replace any handset on a like for like basis. Full terms and conditions can be found below. and conditions can be found below.
When will my item arrive?
Most orders are received within 2-3 working days. You can find out more by visiting our delivery information page.
Can I return my item?
Of course! If you change your mind, we have a 14-day return policy for our standard graded mobile phones, and a 30-day cancellation policy for Wonky Mobiles. Please visit our returns page for more information.
Is my item covered by warranty?
Yes. RueZone offers a warranty with every handset we sell to give you extra peace of mind when purchasing. This covers technical defects, faults caused by poor workmanship or materials and faults caused by faulty parts.
- Excellent grade phones receive a 12-month warranty.
- Good grade phones receive a 6 month warranty.
- Fair grade phones receive a 3-month warranty.
- Wonky grade phones receive a 1 month warranty.
It does not cover damaged caused by our customers, issues caused by third-party software, problems caused by unlocking your device or any damage caused by components you have added to the device after purchase.
Please see our returns page for more information.
Can I order an item if I live outside the UK?
At this stage, we cannot accept orders from customers who do not live in the United Kingdom.
Can I place an order over the telephone?
At present, we can only accept orders through our website, Ruezone.com
What payment options do you offer?
We accept credit/debit cards, PayPal, Klarna, Clearpay, and payment using your Amazon account.
What accessories come with my phone?
When you purchase a phone from Ruezone.com, you will receive a securely wiped (ADISA-approved) professionally refurbished mobile device with the following accessories:
- A Compatible USB charging and data cable
- A SIM Ejecting Tool
- A Cleaning Cloth
Are your devices compatible with my network?
Unless otherwise stated in the product description, all of our devices are supplied unlocked. An unlocked device will work on any network, provided you have the correct SIM card.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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