Our Grading Details
We know that many first-time buyers of previously owned technology will be concerned about the quality of the device they receive.
RueZone Device Grading Descriptions Explained:
NEW: A Brand New device. Item has been fully tested in full working order.
EXCELLENT: Excellent condition used product with little or minor signs of wear, invisible when in operation. Item has been fully tested in full working order.
GOOD: Good condition used product that will show light signs of wear across the device. Item has been fully tested and in full working order.
FAIR: Average condition used product that will show moderate signs of usage but has been fully tested and in full working order.
WONKY: A fully functional device with distinct cosmetic wear. Expect visible scratches, marks, or dents that symbolise the phone's journey, yet all features and systems operate as expected. Each Wonky Phone listing is unique, with photos depicting the exact device you'll receive.
Erasure and Testing
All devices are wiped with the ADISA-approved MobiWIPE® software and tested with state-of-the-art electronic testing from MobiCode, checking for up to 60 possible defects. Please note this does not apply to non-working grades.
Network Unlocked
All devices are unlocked unless specified. This means that any SIM card will work with them, on any network.
A note about Apple Repairs and verified parts
When a Battery / Camera or LCD is replaced, the Apple menu in your device will advise that this part cannot be verified as a genuine part.
Our engineers will replace any faulty item as part of the refurbishment process and only use Apple parts.
Please note this does not affect your warranty or the quality of your device.
RueZone maintain an in-house engineering department to support you alongside a live help desk.
Thank you for your valued custom.
The RueZone Team