Our electronic device grading descriptions are explained below:

Renewed : This is an as new device with no marks or imperfections, fully refurbished and in pristine condition. This is the best condition we sell and should be indistinguishable from buying the device brand new.

Excellent : This device will have very light signs of use with possible minor scratches on the back and front casing. This device will be in perfect working order.

Very Good : This device may have minor scratches on the housing and or screen. There may also be a small dent on one of the corners, but no more than one. The device is in perfect working order.

Good : A device that has been clearly used, but not abused. Scratches may be detectable by touch, there may also be up to two small, minor dents on the corners.

Pre-loved Eco : This device may have some screen haze and possibly some screen pixels not working. Also, may have scratches and dents in the housing, that can be detected by touch and be visible at arm’s length. This device will be fully working and offer outstanding value for money.

When will my item arrive?

We dispatch all orders the same day if ordered before 3pm, so most orders are received within 2-3 days (excluding Sundays and bank holidays). We also offer a range of delivery upgrades including next day delivery, should you need your order sooner.

How are orders dispatched?

For the vast majority of orders we use Royal Mail as our shipping partner. All of our orders are shipped via a fully tracked delivery method for extra security and will require a signature at the point of delivery.

For larger orders we may use a next day courier service such as UPS or DPD.

Once your order is dispatched from our warehouse, you’ll receive an email with the tracking information for your parcel.

How much does shipping cost?

We want our prices to be as transparent as possible and we don’t believe in adding on extra shipping charges to your order at checkout. All UK orders are shipped for free. We also offer a range of upgraded delivery options during the checkout process.

Any questions?

For any queries regarding delivery, please contact our customer services team on 0203 150 1570 or info@ruezone.com and they’ll be able to assist you.