When will my item arrive?

We dispatch all orders the same day if ordered before 3pm, so most orders are received within 2-3 days, please note that during these unprecedented times orders received after 3pm on a Friday (or 3pm on a Thursday pre bank holiday)  will be dispatched on the following Monday (excluding bank holidays, where orders will  be dispatched on the Tuesday). We also offer a range of delivery upgrades including next day delivery, should you need your order sooner.

How are orders dispatched?

For the vast majority of orders we use Royal Mail as our shipping partner. All of our orders are shipped via a fully tracked delivery method for extra security and will require a signature at the point of delivery.

For larger orders we may use a next day courier service such as UPS or DPD.

Once your order is dispatched from our warehouse, you’ll receive an email with the tracking information for your parcel.

How much does shipping cost?

We want our prices to be as transparent as possible and we don’t believe in adding on extra shipping charges to your order at checkout. All UK orders are shipped for free on the Royal Mail 48hr service or for next day delivery select the Royal Mail 24hr service at £4.99 (only available on orders before 3pm Monday to Friday, excluding bank holidays). We also offer a range of upgraded delivery options during the checkout process.

Please note that we do not ship to destinations outside of the UK.

Any questions?

For any queries regarding delivery, please contact our customer services team on 0203 150 1570 or info@ruezone.com and they’ll be able to assist you.

So whats in the box...Each phone sold on RueZone comes with the following:

• FREE USB Charging Cable
• FREE SIM Ejecting Tool
• FREE Cleaning Cloth to keep your device sparkling
• FREE Up to 12 Months Warranty for peace of mind
• FREE SIM Card to start using your device as soon as it arrives