Frequently Asked Questions
Shipping & Orders
When will my item arrive?
Most orders are received within 2-3 working days. For more details, please visit our Delivery Information page.
Can I order from outside the UK?
At this stage, we only accept orders from customers residing within the United Kingdom.
Can I place an order over the phone?
Currently, we only accept orders placed directly through our website, RueZone.com.
Returns & Warranty
Can I return my item?
Yes! We offer a 14-day return policy for standard graded tech and an extended 30-day policy for Wonky Mobiles. Visit our Returns Page for full details.
What does my warranty cover?
Our warranty covers technical defects, workmanship, and faulty materials. It does not cover accidental damage, third-party software issues, or unauthorized unlocking.
Excellent Grade: 12-Month Warranty
Good Grade: 6-Month Warranty
Fair Grade: 3-Month Warranty
Wonky Grade: 1-Month Warranty
Payments & Tech Specs
What payment options do you offer?
We accept all major Credit/Debit cards, PayPal, Klarna, Clearpay, and Amazon Pay.
What accessories are included?
Every device is ADISA-approved and securely wiped. You will receive a compatible USB charging cable, a SIM ejecting tool, and a micro-fibre cleaning cloth. If your device is a smartwatch it will come with a cable and a silicone sports band.
Will the device work on my network?
Unless stated otherwise, all devices are supplied unlocked and will work on any network with the correct SIM card.
Still have questions? Our customer service team is ready to help.
0203 150 1570 | info@ruezone.com
