Returns Information

Do you accept returns?

Of course! If you change your mind or don’t like the item, you have 14 days to tell us you want to return it for a refund. If for some reason your item develops a fault during the warranty period, you can also return your item for repair.

If you wish to return your item, please contact our customer services team on 0203 150 1570 or email returns@ruezone.com and we'll be able to open a return case for you.

My device has developed a fault & I am still within the warranty period

When you return a product to us due to a defect, we will electronically test and examine the returned product. We will notify you of the outcome of the examination within a reasonable time period.

If we agree that the device is defective, we will either fully repair the device or if this is not possible, we will provide a replacement. Costs incurred when returning devices without our knowledge or prior agreement, will not be reimbursed.

If after investigation, we establish outside of warranty faults no repair or refund will be issued. The device may be returned to you if you wish however you will be liable for any postage cost incurred.

My device arrived damaged

If you receive any device with physical damage this must be reported within 24 hours, claims made after will not be accepted. The device must be returned to us in the state it was delivered including all packaging and accessories. We will examine all handsets before any refund or replacement is authorised.

How do I return an item?

If you wish to return your item to us, please contact our customer services team on 0203 150 1570 or returns@ruezone.com and they’ll be able to assist you.

If you receive an item that’s faulty, we’ll cover the cost of the return postage. For everything else, you’ll need to pay the return postage. We recommend using a tracked service for this as we cannot be held responsible for returned items lost or damaged in the post.