Our Grading Details
We know that many first time buyers of previously owned technology will have a concern about the quality of the device they receive.
RueZone Device Grading Descriptions Explained:
RENEWED (PRISTINE) : This is an as new device with no marks or imperfections, fully refurbished and in pristine condition. This is the best condition we sell and this device grade includes a 12 months warranty.
EXCELLENT : This device will have very light signs of use with minor scratches on the back and front. This device will be in perfect working order and this device grade includes a 12 months warranty.
VERY GOOD : This device may have minor scratches on the housing and or LCD. There may also be a tiny dent on one of the corners, but no more than one. The bezels and buttons may also have scratches, the device is in perfect working order and this device grade includes a 12 months warranty.
GOOD : A device that has been clearly used, but not abused. Scratches may be detectable by touch, there may also be up to two tiny, minor dents on the corners. This device grade includes a 6 months warranty.
PRE-LOVED Eco : This device may have some screen haze and possibly some LCD pixels not working. Also, may have scratches and dents in the housing, that can be detected by touch and be visible at arm’s length. This device will be fully working and offer outstanding value for money and includes a 3 months warranty.
FAULTY : Some devices are sold for parts or professional repair and are faulty or non-working which may have physical damage. Non-working devices may be network locked and may have pass-code/passwords, which are not provided. The non-working device will not be provided with a warranty and is non-refundable.
Erasure and Testing
All devices are wiped with the ADISA approved MobiWIPE® software and tested with state of the art electronic testing from MobiCode, checking for up to 60 possible defects. Please note this does not apply to non-working grades.
Network Unlocked
All devices are unlocked unless specified. This means that any SIM card will work with them, on any network.
A note about Apple Repairs and verified parts
When a Battery / Camera or LCD is replaced, the Apple menu in your device will advise that this part cannot be verified as a genuine part.
Our engineers will replace any faulty item as part of the refurbishment process and only use Apple parts.
Please note this does not affect your warranty or the quality of your device.
RueZone maintain an in-house engineering department to support you alongside a live help desk.
Thank you for your valued custom.
The RueZone Team
Delivery Information
When will my item arrive?
We dispatch all orders the same day if ordered before 3pm, so most orders are received within 2-3 days, please note that during these unprecedented times orders received after 3pm on a Friday (or 3pm on a Thursday pre bank holiday) will be dispatched on the following Monday (excluding bank holidays, where orders will be dispatched on the Tuesday). We also offer a range of delivery upgrades including next day delivery, should you need your order sooner.
How are orders dispatched?
For the vast majority of orders we use Royal Mail as our shipping partner. All of our orders are shipped via a fully tracked delivery method for extra security and will require a signature at the point of delivery.
For larger orders we may use a next day courier service such as UPS or DPD.
Once your order is dispatched from our warehouse, you’ll receive an email with the tracking information for your parcel.
How much does shipping cost?
We want our prices to be as transparent as possible and we don’t believe in adding on extra shipping charges to your order at checkout. All UK orders are shipped for free on the Royal Mail 48hr service or for next day delivery select the Royal Mail 24hr service at £4.99 (only available on orders before 3pm Monday to Friday, excluding bank holidays). We also offer a range of upgraded delivery options during the checkout process.
Please note that we do not ship to destinations outside of the UK.
Any questions?
For any queries regarding delivery, please contact our customer services team on 0203 150 1570 or info@ruezone.com and they’ll be able to assist you.
What's in the box!
So whats in the box...Each phone sold on RueZone comes with the following:
- FREE USB Charging Cable
- FREE SIM Ejecting Tool
- FREE Cleaning Cloth to keep your device sparkling
- FREE Up to 12 Months Warranty for peace of mind
- FREE SIM Card to start using your device as soon as it arrives
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Security
Refund Policy
Do you accept returns?
Of course! If you change your mind or don’t like the item, you have 14 days to tell us you want to return your item. If for some reason your item develops a fault in the warranty period, you can also return your item for a replacement.
If you wish to return your item, please contact our customer services team on 0203 150 1570 or returns@ruezone.com and they’ll be able to open a return case for you.
My device has developed a fault & I am still within the warranty period.
When you return a product to us due to a defect, we will electronically test and examine the returned product. We will notify you of the outcome of the examination within a reasonable time period.
If we agree that the device is defective, we will process the refund due to you within 7 working days. Handsets returned by you because of an agreed defect will be refunded in full. Costs incurred when returning devices without our knowledge or prior agreement, will not be reimbursed.
If after investigation, we establish outside of warranty faults no refund will be issued. The device may be returned to you if you wish however you will be liable for any postage cost incurred.
My device arrived damaged.
If you receive any Device with physical damage this must be reported within 24 hours, claims made after will not be accepted. The Device must be returned to us in the state it was delivered including all packaging and accessories. We will examine all handsets before any refund is authorised.
How do I return an item?
If you wish to return your item to us, please contact our customer services team on 0203 150 1570 or returns@ruezone.com and they’ll be able to assist you.
If you receive an item that’s faulty, we’ll cover the cost of the return postage. For everything else, you’ll need to pay the return postage. We recommend using a tracked service for this.
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