Do you accept returns?
Of course! If you change your mind or don’t like the item, you have 14 days to tell us you want to return your item. If for some reason your item develops a fault in the warranty period, you can also return your item for a replacement.
If you wish to return your item, please contact our customer services team on 0203 150 1570 or returns@ruezone.com and they’ll be able to open a return case for you.
My device has developed a fault & I am still within the warranty period.
When you return a product to us due to a defect, we will electronically test and examine the returned product. We will notify you of the outcome of the examination within a reasonable time period.
If we agree that the device is defective, we will process the refund due to you within 7 working days. Handsets returned by you because of an agreed defect will be refunded in full. Costs incurred when returning devices without our knowledge or prior agreement, will not be reimbursed.
If after investigation, we establish outside of warranty faults no refund will be issued. The device may be returned to you if you wish however you will be liable for any postage cost incurred.
My device arrived damaged.
If you receive any Device with physical damage this must be reported within 24 hours, claims made after will not be accepted. The Device must be returned to us in the state it was delivered including all packaging and accessories. We will examine all handsets before any refund is authorised.
How do I return an item?
If you wish to return your item to us, please contact our customer services team on 0203 150 1570 or returns@ruezone.com and they’ll be able to assist you.
If you receive an item that’s faulty, we’ll cover the cost of the return postage. For everything else, you’ll need to pay the return postage. We recommend using a tracked service for this.
