Ordering & Shipping

Most orders are received within 2-3 working days. You can find out more by visiting our delivery information page.

At this stage we cannot accept orders from customers who do not live in the United Kingdom.

Unfortunately we can not accept orders via the telephone. Please place your order through the secure website, thank you.


When you purchase a phone from Ruezone.com you will receive a securely wiped (using ADISA approved MobiWIPE® software from MobiCode) professionally refurbished mobile device with the following compatible accessories:

- Compatible USB charging and data cable

- SIM Ejecting Tool

- Cleaning Cloth A Free SIM Card

All of our devices are supplied unlocked unless otherwise stated in the product description. An unlocked device will work on any network provided you have the right SIM card.

Yes. RueZone offers a 12-month warranty with every handset we sell, to give you extra peace of mind in your purchase. This covers technical defects, faults caused by poor workmanship or materials and faults caused by faulty parts.

It does not cover damaged caused by our customers, issues caused by third-party software, issues caused by unlocking your device or any damage caused by components you have added to the device after purchase.

Please see our returns page for more information.

Of course! We have a 14-day return policy if you change your mind. Please visit our returns page for more information.

Telephone customer support

Tel: 0203 150 1570

Send us an email message